PHOCOM cares about customer satisfaction and goes to all lengths to make our customers fall in love with their glasses.
But we understand that despite our efforts, we may sometimes fail to reach your expectations. For such unfortunate events, PHOCOM has an extensive return policy to address your concerns.
Please follow the following process to return any faulty or damaged product:
Refunds & Replacements
You have the right to request a replacement in the following cases:
Please report a faulty or damaged product within seven days of receiving the order. To request a replacement, please follow the return process listed above.
PHOCOM will pay for the delivery charges in case you have received a damaged or faulty product.
We only take responsibility for the products purchased via our website. We are not responsible for our products purchased from a third party.
We explicitly reserve the right to cancel your order in the following cases:
If an order is canceled that you already paid for, our team will reimburse the amount in your account within five to seven working days.
We may update our return policy over time. Please read the policy before placing an order to avoid any inconvenience.
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