TERMS AND CONDITIONS

Welcome to PHOCOM!

By using this website, you agree to comply with the terms of use mentioned in the policy. Please read the policy in detail to avoid any inconvenience.

Information About the Website

We are based in the United States and deliver all across the country. This website abides by all the local and state laws applicable in the region.

We ensure that all the information on the website, including the listed price and products, is original and belongs to PHOCOM. We make sure that the information is updated at all times to avoid any errors. We resolve potential technical errors right away and shall inform you in case of any delays.

If an error has affected your order, we shall make all reasonable efforts to change it! We notify you about your item on the contact information that you provided during your order.

Placing an Order

Here is how to place an order with PHOCOM:

• Visit our website and explore products
• Select a product that you like and add it to the cart
• Share your prescription with us
• Add any details that you would like us to know
• Add your shipping address
• Select a payment method
• And place an order

We will email you the receipt with an order number and other details.

Payment

We accept payments from debit/credit cards, PayPal, and gift cards. You can also pay cash on delivery.

Our payment system is highly encrypted, ensuring complete protection of your data.

Order Cancellation

We explicitly reserve the right to cancel your order in the following cases:

• The product you ordered is currently out of stock
• You provided an incorrect address for delivery
• We have reasons to believe that your purchase is intended to resell the product
• We do not deliver in your city/state
• Your order is marked as suspicious, suggestive of fraud, or illegality by our security system

Please note customized orders cannot be refunded or replaced.

Return Process

Please follow the following process to return any faulty or damaged product:

• Visit the website and fill the form to initiate the return
• Let us know the reasons for returning the product
• We will review your query and get back to you at your email address regarding the status of your query
• Once your request is accepted via email, pack the product in its original packaging and send it via any courier service to our headquarters
• We will review the product and credit the money to your account within five to seven working days of receiving the product

Feel free to connect with our customer support in case of any queries